Personal data is data that Ad Rem Tõlkebüroo OÜ collects and uses to provide services agreed with individuals, send quotes, fulfill orders, conclude loyalty or cooperation agreements, transmit information and news, or contact relevant persons. Ad Rem Tõlkebüroo OÜ is the controller of personal data.
Collection of customers’ personal data can take place in the following ways:
We also collect non-personal data about website visits – data that cannot be directly linked to a specific person (gender, age, language preference, location).
Using the personal data collected, we can inform customers about the City Centre Translation Agency’s services, campaigns, and special offers. We also use the collected personal data to notify customers about matters relating to their translation projects (changes in completion time, changes in translation volume, clarification of terms, requests for original design files, etc.). We use personal data we’ve collected to fulfill our obligations before the customers, for example, when preparing a translation service quote and delivering documents. When you communicate with us, we may retain the correspondence so as to improve our services and our website or to perform other public objectives.
In order to better serve our customers, the City Centre Translation Agency may disclose information about service users to third parties who provide services to the City Centre Translation Agency and are contractually obligated to keep shared information confidential.
Third parties include, for example, our partners that perform the following tasks:
The City Centre Translation Agency may disclose your personal data:
As a user, you have the right to know which of your personal data we store. You have the right to request rectification, alteration, erasure, or transmittance of your data. If you wish to exercise your rights, alter or erase data, kindly get in touch with us, using the contact details below.
You have the following rights:
You have the right to object to our legitimate interests based processing of your personal data. To exercise this right, kindly submit a corresponding written request to us.
Under certain circumstances, you have the right to request that we erase your personal data. This right does not apply in cases where we are required by law to store relevant data. To exercise this right, kindly submit a corresponding written request to us.
Under certain conditions, you have the right to restrict the processing of your personal data. To exercise this right, kindly submit a corresponding written request to us.
You also have the right to receive your personal data or transmit it to another controller (“data portability”). This right only covers data that you have provided to us based on your consent or to perform a contract and that is processed automatically. To exercise this right, kindly submit a corresponding written request to us.
The City Centre Translation Agency takes all precautionary measures (including administrative, technical, and physical measures) to protect customers’ personal data. Only correspondingly authorized persons that require such access to perform their official duties have access to the altering and processing of data.
All of the customers’ personal data learned during their visit to the City Centre Translation Agency’s website and purchase of services is regarded as confidential information. An encrypted data communication channel with banks ensures security of the purchaser’s personal data and bank details.